Refund policy
At Weaveloom, we take great pride in the quality and uniqueness of our handloom products. Due to the artisanal nature of these items, minor variations in weave, color, or texture are part of their charm and not considered defects.
Return Eligibility:
Returns are accepted only in the case of:
- Wrong item delivered
- Defective or damaged product (not due to user handling)
Return Request Process:
- Timeframe: Email us within 3 days of delivery at info@weaveloom.com.
- Photos Required: Attach clear photos of the item showing the issue (including packaging if damaged during shipping).
- Review: Our team will review the request within 2 business days and respond with next steps.
Approval & Return Instructions:
Return Inspection and Approval for Refunds:
Once the returned item is received our team will inspect it for eligibility. The item must be:
- Unused and unwashed
- In original condition and packaging
- Free from Odors, stains or signs of wear such as wrinkled, wrongly folded or soiled.
If the returned product meets the above conditions, refunds will be processed within 5–7 business days to your original payment method.
If the returned product does not meet above conditions, it will not be eligible for refund and will be shipped back to the customer at their expense.
We will notify you via email with the inspection result and approval for next step.
Important Notes:
- Custom orders and cut fabric (by meter) are not eligible for return.
- Slight irregularities are natural in handloom products and are not grounds for return.
Cancellations:
Orders may be cancelled within 24 hours of purchase if they have not yet been shipped. Contact us at info@weaveloom.com.